Privacy policy

Velofant AB strives to protect your privacy and personal data in the best possible way. In the following privacy policy, you will find information on how we handle your personal data and what rights you have.

IS IT MANDATORY TO PROVIDE PERSONAL DATA WHEN MAKING A PURCHASE?
The primary purpose of collecting and processing personal data is to fulfill your purchase. If we do not have access to your personal data, we cannot process your order. Your personal data is also required for us to comply with legal obligations, e.g., the accounting law's requirement to retain customer information.

SUMMARY OF YOUR RIGHTS
You have rights that include the ability to request access, rectification, deletion, restriction of processing, and objection to the processing of your personal data. Additionally, you have the right to file a complaint with the supervisory authority.

If you wish to exercise any of these rights, please contact us via email at hej@velofant.se. It’s important to note that if you plan to file a complaint with the supervisory authority, you must contact them directly. However, it’s crucial to emphasize that Velofant retains the right to retain and process your personal data in accordance with this policy. This is necessary to fulfill our contractual obligations to you and to meet legal requirements. Moreover, we may process your data to defend ourselves in a dispute, prevent fraud or abuse, or to uphold our terms.

DOES VELOFANT SHARE YOUR INFORMATION WITH OTHERS?
Velofant does not sell or rent out our customers' personal data to other companies. Velofant may share our customers' data with selected suppliers who perform essential functions for our business, e.g., companies that package and deliver your order, process payments, or companies that maintain our website. If necessary, the personal data you provide to us may be processed by these third parties solely on Velofant's behalf and in accordance with Velofant's instructions as data processors. We do not allow any of our suppliers to use your personal data in any other way.

CUSTOMER INFORMATION
When you make a purchase with Velofant AB, the following customer information will be stored:

First name
Last name
Country
Street address
City
Postal code
Phone number
Email address

This collection of personal data is necessary for us to fulfill the purchase agreement and thus deliver your order, as well as handle any potential right of withdrawal.

CREDIT CARD INFORMATION
When you decide to make a purchase through our online platform using a credit/debit card or bank transfer, you must provide your credit card information and/or other relevant information on our website to complete the transaction. It is important to note that we do not store your credit card or bank details, as they are encrypted for security reasons. The processing of your credit card or bank information is essential for us to fulfill our contractual obligations to you.

WITHDRAW YOUR CONSENT
By accepting this privacy policy, you confirm that you understand the terms of this privacy policy. You also agree that Velofant can process your personal data in the manner described here. If you oppose our processing or want to withdraw your consent, please contact us at hej@velofant.se. However, it’s important to note that withdrawing your consent does not affect our right to fulfill our agreement with you. We may also process your data to defend ourselves in disputes, prevent fraud or misuse, or implement our policies and procedures that we deem necessary.